Privacy Policy

Introduction

Dr Ales Aliashkevich and his neurosurgery practice (“we”, “our”, “us”) are committed to protecting your privacy and maintaining the confidentiality of your personal and health information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information in accordance with the Australian Privacy Act 1988 (Cth) and the Privacy Amendment (Notifiable Data Breaches) Act 2017.

Information We Collect

Personal Information

We may collect personal information including:

• Name, address, and contact details
• Date of birth and gender
• Emergency contact information
• Insurance and Medicare details
• Referral information from healthcare providers

Health Information

We collect health information including:

• Medical history and current health conditions
• Treatment records and surgical outcomes
• Diagnostic imaging and test results
• Medications and allergies
• Family medical history where relevant

How We Collect Information

We collect information through:

• Patient registration and consultation forms
• Direct consultations and examinations
• Correspondence with healthcare providers
• Medical imaging and diagnostic reports
• Website contact forms and online bookings
• Telephone and email communications

Use of Information

We use your information to:

• Provide appropriate medical care and treatment
• Maintain accurate medical records
• Communicate about appointments and treatment
• Process insurance claims and Medicare rebates
• Coordinate care with other healthcare providers
• Comply with legal and regulatory requirements
• Improve our services and patient care

Disclosure of Information

We may disclose your information to:

• Healthcare professionals involved in your care
• Pathology and radiology services
• Hospitals and surgical facilities
• Insurance companies for claim processing
• Medicare Australia for rebate processing
• Referring doctors and specialists

Note: We will only disclose information when necessary for your care or when required by law, and we will always seek your consent where possible.

Data Security

We implement appropriate technical and organisational measures to protect your information including:

• Secure electronic medical record systems
• Encrypted data storage and transmission
• Access controls and user authentication
• Regular security assessments and updates
• Staff training on privacy and data protection

Data Retention

We retain your medical records in accordance with legal requirements and professional standards. Adult medical records are typically retained for 7 years from the last consultation, while paediatric records may be retained until the patient turns 25 years old.

Your Rights

Under the Australian Privacy Act, you have the right to:

• Access your personal and health information
• Correct inaccurate information
• Request deletion of information (subject to legal requirements)
• Restrict how we use your information
• Object to certain uses of your information
• Lodge a complaint with the Office of the Australian Information Commissioner

Data Breaches

In the event of a data breach that may cause serious harm, we will notify affected individuals and the Office of the Australian Information Commissioner as required by the Notifiable Data Breaches scheme.

International Transfers

While we primarily operate in Australia, some medical devices or services may involve international manufacturers or support. We ensure appropriate safeguards are in place for any international data transfers.

Website and Cookies

Our website uses cookies for essential functionality and to improve user experience. We do not use cookies for marketing purposes without your consent. For more information, please see our Cookie Policy.

Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:

Complaints

If you have concerns about how we handle your privacy, you may lodge a complaint with:

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on our website and we will notify patients of significant changes where required by law.